How the Website Works and How to Book

On hotelsenzabarriere.it, bookings are made through a procedure called the Commitment Request.

Booking Procedure

1. Select the property and complete the booking request form.
2. You will receive an email from us with a summary of the information you submitted and the deposit amount to be paid.
3. Only after we receive the deposit can we forward your request to the hotel to confirm the room availability (especially the accessible room).
4. If availability is confirmed, the hotel validates the reservation and the deposit is retained as part of the total payment.

Why Do We Require a Deposit?

The reason is simple: if we reserved the room without a financial commitment from you and you later decided to cancel, the hotel would charge us cancellation penalties. To avoid this risk, every reservation is handled as a Commitment Request. Once the deposit has been received, we submit the booking request to the hotel. After the reservation is confirmed, the deposit is retained by the hotel as part of the total payment. The remaining balance must then be paid one month before check-in.

This process protects both you and us, ensuring that the reservation is secure and confirmed only when both parties are fully committed.

Watch this short video to see how the booking process works

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